Customer Solutions
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Your Benefits
Continuous Training
Great Team
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Room for Innovation
Events
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Rhenus Logistics Australia Pty Ltd
Melbourne VIC 3000
Australia
Customer Service
Air & Ocean
Job Description
What you can expect
- Successfully manage the day to day activity of client portfolio
- Timely completion of weekly status reports for clients utilising Expedient
- Arranging bookings for import cargo to ensure client deadlines are met
- Undertaking the end to end operations for export clients
- Completing rate updates for clients on a per shipment, weekly or monthly basis where appropriate
- Checking import arrival Pre-Alerts for accuracy
- Liaise with master loaders, shipping lines, co-loaders, transport providers including at times rate negotiations
- Deal with client concerns and operational issues that arise in a timely manner
- Checking Supplier invoices for accuracy
- Perform operations for nominated business where applicable for exports
- Escalate issues of supplier underperformance to relevant management
- Escalate changes in volumes for clients either positive or negative to customers where applicable
- Ensure correct suppliers are used when coordinating both import and export shipment
What you bring
- Minimum of 2 years of experience within the international freight forwarding industry
- Strong air and sea freight knowledge
- Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility
- Possess a high level of customer service and problem-solving skills
- Excellent attention to detail and data entry skills
- Well-developed oral and written communication skills
- Ability to self-manage and remain calm during periods of demanding workloads
- Ability to establish effective working relationships in an open and approachable manner.
- Computer literate with strong understanding of required operational systems
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.